Lens Crafters Cheap Frames Expensive Prices
I have used LENS Crafters for years. I usually get their Brooks Brother product.About three weeks ago my two year old glasses broke. I went to Lens Crafters and found a pair of CHAPS frames $160 that I liked. High Index lenses were also about $200. True to word they made them in an hour.About two days later I notice I was pricking my finger when I took off my glasses. The top of the screw that held in the lens was too long and they did a poor job of clipping it back.I took the frames back. I was told that the manufacturer plaints the screw in and they have to strip it to get it out. I expressed some doubt and concern about the frames, but let them give me a new pair and put them together better. The manager assured me they were high quality frames.Three days later the right nose piece just fell off. I found the screw, but could not put it back because it was stripped.I took the glasses back to the store today and told them, I liked the shape but would no longer accept CHAPS. They found me a pair of POLOS, but then wanted me to pay $70 more. I told them it was their error and I would not pay more. The manager then told me that he was giving the LENS for Free. I asked him how he figured that. He said he could not use the lenses in the pair I brought back.Anyhow, I told him those pair were coming back, and I was giving him a chance to keep my business.H said he could not match the price of the first pair and that the CHAPS were entry level frames. Like that was my fault.I got my refund my family is done with LENS CRAFTERS. They have lost $1000s of future business from me.
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